Answer in your name
A live bilingual dispatcher greets the caller using your approved company script.
Nationwide coverage · English + Español
Your customers call after hours. A real person answers.
Live bilingual answering and warm technician escalation for home-service contractors—built to protect urgent opportunities on weeknights and weekends.
- Live bilingual answering
- Contractor-defined emergencies
- Documented call reports
Coverage optionsWeekend or nightly coverage
LanguagesEnglish and Spanish
RoutingConfigured by local time zone
EscalationWarm handoff—not a blind transfer
The after-hours workflow
Every urgent call gets a clear next step.
We follow your service area, emergency definition, on-call rotation, and customer promises—not a generic call-center script.
Qualify the situation
We capture the caller, location, issue, safety details, access information, and urgency.
Reach the technician
We brief the designated on-call technician first, then connect the customer when accepted.
Document the outcome
You receive a clear record of the call, contact attempts, technician response, and next action.
One desk, multiple markets
Local instructions. Nationwide reach.
Each contractor receives an individual call flow, escalation list, service-area rules, and reporting process. Coverage is configured around the contractor’s local time zone anywhere in the United States.
✓
Your definition of emergency
We qualify against your approved criteria.
✓
Your technician rotation
Primary, backup, attempts, and wait times are documented.
✓
Your customer promises
No arrival time or service commitment without authorization.
Built for home services
Plumbing
HVAC
Restoration
Electrical
Garage Door
Roofing
Choose focused Friday-night and weekend coverage or protection across every weeknight and the full weekend.
The human difference
Calm judgment when a voicemail is not enough.
No blind transfers
The technician is briefed before the customer is connected.
No guessing
Dispatchers use contractor-approved rules and escalation paths.
No lost context
Calls can be recorded, transcribed, summarized, and reported.
Straightforward MVP pricing
Professional coverage without a call-center contract.
Choose focused weekend protection or complete weeknight and weekend coverage as your call volume grows.
Low-volume founding plan
$230/month
Month-to-month · per contractor
- ✓Friday-night and weekend coverage
- ✓100 live handling minutes included
- ✓English and Spanish answering
- ✓Emergency qualification and warm escalation
- ✓Call documentation and reporting
- ✓Contractor-specific workflow
Additional usage$2.49 per minute
Best value
Founding dispatch plan
$350/month
Month-to-month · per contractor
- ✓All weeknights and weekend coverage
- ✓250 live handling minutes included
- ✓English and Spanish answering
- ✓Emergency qualification and warm escalation
- ✓Call documentation and reporting
- ✓Contractor-specific workflow
Additional usage$1.99 per minute
Handling minutes include caller time, technician contact attempts, warm-transfer time, caller updates, and after-call documentation.
Clear answers
What contractors usually ask.
Is this a 24/7 answering service?+
No. The $230 plan covers Friday nights and weekends, while the $350 plan covers all weeknights and the weekend. Exact coverage hours and the contractor's time zone are confirmed during onboarding.
How do you decide whether a call is an emergency?+
You define the criteria during onboarding. We follow your rules, service area, exclusions, and approved customer language.
What happens if the technician does not answer?+
We follow your approved attempt sequence: call, urgent text, backup technician, and an honest update to the customer. We never promise an arrival until it is confirmed.
Can calls be reviewed?+
Yes. With the required notice and consent, calls can be recorded and accompanied by transcripts, summaries, and structured dispatch reports.
Will callers know they reached an outside service?+
We answer using your approved greeting and workflow. The goal is a professional extension of your company, with transparent language whenever the technician still needs to confirm availability.
Founding partner onboarding
Sign up first. Forward calls after testing.
Every account follows the same safe launch: choose a plan, confirm the call workflow, sign the service agreement, pay through a secure recurring link, and complete test calls before customer traffic is forwarded.
- Request onboardingTell us your trade, time zone, service area, and expected call volume.
- Approve the workflowWe document emergencies, technician contacts, wait times, and fallback messages.
- Sign and activateAfter signature, you receive a secure payment link and we schedule test calls.
Founding partner intake
Opening soon
Contact and secure-payment links will appear here at launch.
Contact
After Hours Dispatch Pro
Ricardo Millan
Founder & Owner
Bilingual service in English and Spanish for home-service contractors across the United States.